This Refund Policy applies to all purchases made online at https://www.sxcglobal.com.

We comply with the Consumer Rights Act 2015 and all applicable UK consumer laws. This policy does not exclude or replace your rights under British Consumer Law.

🚫 Non-Returnable & Non-Refundable Items

• Due to health and hygiene reasons, all products are non-returnable.
• Pre-orders, sale items, and discounted products are non-refundable.
• Refunds are not offered for change of mind. However, in exceptional circumstances, refunds or exchanges may be granted at SXC Global’s discretion.

🔄 Return Eligibility & Conditions

To be considered for a return or exchange, the following conditions must be met:

1. Email info@sxcglobal.com explaining your reason for return. If approved, you will be issued a Return Reference Number and return address.
2. Items must be:
   
• Unopened, unused, and in original sealed, saleable packaging
• Accompanied by valid proof of purchase
• Returned with all gifts or bonuses included in the original order
• Returns requested within 7 days of delivery (courier tracked delivery date)
• Shipped via tracked delivery with the return code clearly marked
  
3. Do not return products without authorisation must be within the timescale designated here. Any returns sent without a valid return code may be rejected or voided.
4. Item(s) received in error must be notified within 7 working days from tracking delivery date. If the item(s) are kept beyond this period it is considered that you accepted the delivery as part of your order and no refund or chargeback will be issued.
5. Any items that have been received in excess of the order please return in its original condition or you will be liable to pay for the items on your subsequent orders.  

🛍 Gift, Bundle & Bonus Returns

• Any gift or bonus item must be returned in saleable condition. If not, its value will be deducted from the refund.
• For bundle deals, all items must be returned. Partial returns will result in a deduction equal to the value of unreturned items.

💳 Refund Method & Fees

• Refunds will be issued using your original payment method only.
• Processing fees will be deducted from approved refunds, unless the item was received faulty or damaged.
• Shipping fees are non-refundable except in cases of lost or damaged deliveries.
• Refunds may take up to 10 business days depending on your bank’s processing speed.

🚚 Unclaimed, Returned, or Customs-Rejected Orders

• Products returned due to missed deliveries, rejected customs/duty, or unclaimed packages will be refunded only upon safe return to us in good condition shipping and admin costs apply.
• Customers must cover return shipping costs.
• customers must return within 10 days of return authorisation in its original condition with protective seal intact. 
• If you want your order re-shipped, a new shipping fee will apply.

✉️ Address Changes

• Email within 2 hours of placing your order and before your order is dispatched using subject line: "CHANGE OF ADDRESS" to info@sxcglobal.com with your order number.
• Once dispatched, orders cannot be re-routed.

 

🌍 International Orders & Customs Fees

SXC Global is not responsible for customs processing times, import taxes, or additional fees in your country.

• We do not refund:
  
• Customs/duty fees
• Packages returned due to rejected customs charges
• Delayed orders due to customs
• Unclaimed packages
• 
  
• If your order is returned, we will process a refund minus fees once it’s received in good condition.

📦 Damaged or Faulty Items

• If an item is damaged in transit, report it within 48 hours to be eligible for a full refund.
• If an item is faulty, you may be entitled to a refund, repair, or replacement as per UK Consumer Law.
• Proof of purchase is required for any remedy under the law.

🛑 Denial of Receipt & Lost Parcel Claims

• Must be submitted within 10 days of the shipping date.
• Customers must request and complete a Denial of Receipt Form by emailing info@sxcglobal.com.
  This form is legally binding and required to begin an investigation.
• Customers must also provide evidence of contact with the courier and tracking confirmation of delay or loss.
• False or fraudulent claims are taken very seriously and will be:
  
• Investigated thoroughly
• Referred to legal authorities
• Subject to civil and/or criminal prosecution
  

⚖️ Chargebacks

• Any order involved in a chargeback investigation will be paused until a resolution is reached.
• If the chargeback is resolved in favour of SXC Global, no refund or credit will be provided, and the customer remains fully liable.
• Unjustified or fraudulent chargebacks will result in account suspension and possible legal action.

💬 Customer Complaints

If you have a concern about your order or product, please contact us directly at:

📧 info@sxcglobal.com

We aim to resolve all issues professionally and promptly.

🔐 Privacy & Returns

SXC Global is committed to safeguarding your data. Any personal information collected during a return will be securely stored and used for:

• Fraud prevention
• Legal compliance
• Operational research

Data may be shared with authorities when legally required.