REFUND POLICY

Due to health and hygiene our products are non returnable.

 All pre orders and sale products are non refundable.

Our Refund Policy applies to all purchases made online at https://www.sxcglobal.com

Our Refund Policy does not exclude or replace your rights given under the British Consumer Law and regulations.

  1. If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances at the discretion of SXC Global
  2. Contact info@sxcglobal.com give us the reason for your return and we will give you a return reference number and a returns address upon authorisation. Please make sure the products are unsealed, unopened, in their original packaging and in a re-sellable condition.
  3. You must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
    • in saleable condition;
    • unused, unopened and sealed with all original packaging;
    • returned with a return code please do not send without this or your refund could be voided.
    • returned to us after with any gift or bonus received with the merchandise (if applicable);
    • not subject to the exclusions listed below; and
    • the exchange or refund is sought within 14 days of receiving the purchase.

Change of Address’s must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to info@sxcglobal.com with order reference number and before the order is dispatched.

SXC, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.

Consumer guarantees

  1. If you believe an item is faulty, you may have rights to a remedy under the British Consumer Law.
  2. If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time.
  3. SXC will require satisfactory proof of purchase before providing a remedy under the British Consumer Law.

 

Return tender

  1. Refunds will be given using your original payment method
  2. If the order was returned due to an incorrect address or the package was unclaimed, SXC has the right to charge for the product to be re-shipped.

 

Gift or bonus with purchase and bundled items

  1. Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
  2. In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.

 

Privacy when making a return

  1. SXC is committed to protecting your privacy.
  2. Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of SXC research and analysis. It may be disclosed to state and territory departments upon request, as required by law.

Sales

  1. If products are on sale they will not be refunded.

Lost Parcel/ Denial of Receipt Claims 

Must be made within 10 days of shipping date. 

Customer's must sign a denial of receipt form (please email info@sxcglobal.com to request this). This once completed becomes legally binding and is required to start an investigation is started. Customer's must contact logistics provider and provide within the timeframe stated above, proof of response to show the item has been delayed or lost by the courier, this is required to validate any lost or denial of receipt claims. 

 Refunds may take up to 10 business days to complete depending on the bank’s processing time. If you have a complaint or concern with service received or a product purchased, please contact us on info@sxcglobal.com and we will do our best to help.

*All UK return requests must be emailed to info@sxcglobal.com within two weeks of delivery, providing proof of purchase and we will help you with the process. Once your return request has been validated you will have 14 days to send the  product back, otherwise your return will no longer be valid.

* All returns are refunded minus a processing fee 

* Damaged items in transit are eligible for a full refund, if reported to within 48 hours of delivery.

* Product received as a gift can be returned only for an exchange. 

* Shipping charges are non-refundable unless parcels are lost or damaged on route to you.

* Exchanges and refunds are possible once you have made a return of unused and unopened products and subject to SXC authorisation.

+ No refunds will be issued due to customs delays, holdups, or duty fees beyond our control, nor for unclaimed packages.

SXCGLO is not responsible for delays that occur due to international customs issues, nor any additional fees or taxes that your country may require. This means that any and all fees that you are charged are your responsibility. 

SXCGLO will not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.

It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.

If you miss your two delivery attempts and your products are returned to us unfortunately we won't be able to ship again until you have paid a new shipping fee.

+ Products for return must be securely wrapped & returned by a tracked delivery only when you get authorisation from SXCGLO

+ Return shipping cost must be paid by the customer. Once your return has been processed you will get an email confirmation. It may take up to five working days for your return payment to appear on your card statement.

+ Returns  due to unclaimed parcels, rejected customs fees, delayed payment of duties and tax and ignored tracking notifications would be refunded  once your parcel has come back to us.  You can keep an eye on your tracking for the return.

+ We can only offer a refund if goods are returned to us in good condition. If your product has been damaged in transit you must claim the damage from your courier.

 

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