REFUND POLICY
Due to health and hygiene our products are non returnable.
All pre orders and sale products are non refundable.
Our Refund Policy applies to all purchases made online at https://www.sxcglobal.com
Our Refund Policy does not exclude or replace your rights given under the British Consumer Law and regulations.
- If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances at the discretion of SXC Global
- Contactinfo@sxcglobal.com give us the reason for your return and we will give you a return reference number and a returns address upon approval. Please make sure the products are unsealed, unopened, in their original packaging and in a re-sellable condition.
- however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
- in saleable condition;
- unused, unopened and sealed with all original packaging;
- returned with a return code please do not send without this or your refund could be voided.
- returned to us after with any gift or bonus received with the merchandise (if applicable);
- not subject to the exclusions listed below; and
- the exchange or refund is sought within 14 days of receiving the purchase.
Change of Address’s must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to info@sxcglobal.com with order reference number.
- SXC, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.
Consumer guarantees
- If you believe an item is faulty, you may have rights to a remedy under the British Consumer Law.
- If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time.
- SXC will require satisfactory proof of purchase before providing a remedy under the British Consumer Law.
Return tender
- Refunds will be given using your original payment method
- If the order was returned due to an incorrect address or the package was unclaimed, SXC has the right to charge for the product to be re-shipped.
Gift or bonus with purchase and bundled items
- Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
- In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
Privacy when making a return
- SXC is committed to protecting your privacy.
- Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of SXC research and analysis. It may be disclosed to state and territory departments upon request, as required by law.
Sales
- If products are on sale they will not be refunded.
Refunds may take up to 10 business days to complete depending on the bank’s processing time. If you have a complaint or concern with service received or a product purchased, please contact us on info@sxcglobal.com and we will do our best to help.