REFUND POLICY


SXC Global Refund & Returns Policy


This Refund Policy applies to all purchases made online at https://www.sxcglobal.com.


We comply with the Consumer Rights Act 2015 and all applicable UK consumer laws. This policy does not exclude or replace your rights under British Consumer Law.


🚫 Non-Returnable & Non-Refundable Items

  • Due to health and hygiene reasons, all products are non-returnable.
  • Pre-orders, sale items, and discounted products are non-refundable.
  • Refunds are not offered for change of mind. However, in exceptional circumstances, refunds or exchanges may be granted at SXC Global’s discretion.

🔄 Return Eligibility & Conditions

To be considered for a return or exchange, the following conditions must be met:

  1. Email info@sxcglobal.com explaining your reason for return. If approved, you will be issued a Return Reference Number and return address.
  2. Items must be:
    • Unopened, unused, and in original sealed, saleable packaging
    • Accompanied by valid proof of purchase
    • Returned with all gifts or bonuses included in the original order
    • Returned within 14 days of receiving your item 
    • Shipped via tracked delivery with the return code clearly marked
  3. Do not return products without authorisation. Any returns sent without a valid return code may be rejected or voided.

🛍 Gift, Bundle & Bonus Returns

  • Any gift or bonus item must be returned in saleable condition. If not, its value will be deducted from the refund.
  • For bundle deals, all items must be returned. Partial returns will result in a deduction equal to the value of unreturned items.

💳 Refund Method & Fees

  • Refunds will be issued using your original payment method only.
  • Processing fees will be deducted from approved refunds, unless the item was received faulty or damaged.
  • Shipping fees are non-refundable except in cases of lost or damaged deliveries.
  • Refunds may take up to 10 business days depending on your bank’s processing speed.

🚚 Unclaimed, Returned, or Customs-Rejected Orders

  • Products returned due to missed deliveries, rejected customs/duty, or unclaimed packages will be refunded only upon safe return to us in good condition shipping and admin costs apply.
  • Customers must cover return shipping costs.
  • customers must return within 10 days of return authorisation in its original condition with protective seal intact. 
  • If you want your order re-shipped, a new shipping fee will apply.

✉️ Address Changes

  • Email within 2 hours of placing your order using subject line: "CHANGE OF ADDRESS" to info@sxcglobal.com with your order number.
  • Once dispatched, orders cannot be re-routed.

 

🌍 International Orders & Customs Fees

SXC Global is not responsible for customs processing times, import taxes, or additional fees in your country.

  • We do not refund:
    • Customs/duty fees
    • Packages returned due to rejected customs charges
    • Delayed orders due to customs
    • Unclaimed packages

  • If your order is returned, we will process a refund minus fees once it’s received in good condition.


📦 Damaged or Faulty Items

  • If an item is damaged in transit, report it within 48 hours to be eligible for a full refund.
  • If an item is faulty, you may be entitled to a refund, repair, or replacement as per UK Consumer Law.
  • Proof of purchase is required for any remedy under the law.


🛑 Denial of Receipt & Lost Parcel Claims

  • Must be submitted within 10 days of the shipping date.
  • Customers must request and complete a Denial of Receipt Form by emailing info@sxcglobal.com.
    This form is legally binding and required to begin an investigation.
  • Customers must also provide evidence of contact with the courier and tracking confirmation of delay or loss.
  • False or fraudulent claims are taken very seriously and will be:
    • Investigated thoroughly
    • Referred to legal authorities
    • Subject to civil and/or criminal prosecution

⚖️ Chargebacks

  • Any order involved in a chargeback investigation will be paused until a resolution is reached.
  • If the chargeback is resolved in favour of SXC Global, no refund or credit will be provided, and the customer remains fully liable.
  • Unjustified or fraudulent chargebacks will result in account suspension and possible legal action.

 

💬 Customer Complaints

If you have a concern about your order or product, please contact us directly at:

📧 info@sxcglobal.com

We aim to resolve all issues professionally and promptly.

 

🔐 Privacy & Returns

SXC Global is committed to safeguarding your data. Any personal information collected during a return will be securely stored and used for:

  • Fraud prevention
  • Legal compliance
  • Operational research

Data may be shared with authorities when legally required.