REFUND POLICY
SXC Global Refund & Returns Policy
This Refund Policy applies to all purchases made online at https://www.sxcglobal.com.
We comply with the Consumer Rights Act 2015 and all applicable UK consumer laws. This policy does not exclude or replace your rights under British Consumer Law.
🚫 Non-Returnable & Non-Refundable Items
- Due to health and hygiene reasons, all products are non-returnable.
- Pre-orders, sale items, and discounted products are non-refundable.
- Refunds are not offered for change of mind. However, in exceptional circumstances, refunds or exchanges may be granted at SXC Global’s discretion.
🔄 Return Eligibility & Conditions
To be considered for a return or exchange, the following conditions must be met:
- Email info@sxcglobal.com explaining your reason for return. If approved, you will be issued a Return Reference Number and return address.
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Items must be:
- Unopened, unused, and in original sealed, saleable packaging
- Accompanied by valid proof of purchase
- Returned with all gifts or bonuses included in the original order
- Returned within 14 days of receiving your item
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Shipped via tracked delivery with the return code clearly marked
- Do not return products without authorisation. Any returns sent without a valid return code may be rejected or voided.
🛍 Gift, Bundle & Bonus Returns
- Any gift or bonus item must be returned in saleable condition. If not, its value will be deducted from the refund.
- For bundle deals, all items must be returned. Partial returns will result in a deduction equal to the value of unreturned items.
💳 Refund Method & Fees
- Refunds will be issued using your original payment method only.
- Processing fees will be deducted from approved refunds, unless the item was received faulty or damaged.
- Shipping fees are non-refundable except in cases of lost or damaged deliveries.
- Refunds may take up to 10 business days depending on your bank’s processing speed.
🚚 Unclaimed, Returned, or Customs-Rejected Orders
- Products returned due to missed deliveries, rejected customs/duty, or unclaimed packages will be refunded only upon safe return to us in good condition shipping and admin costs apply.
- Customers must cover return shipping costs.
- customers must return within 10 days of return authorisation in its original condition with protective seal intact.
- If you want your order re-shipped, a new shipping fee will apply.
✉️ Address Changes
- Email within 2 hours of placing your order using subject line: "CHANGE OF ADDRESS" to info@sxcglobal.com with your order number.
- Once dispatched, orders cannot be re-routed.
🌍 International Orders & Customs Fees
SXC Global is not responsible for customs processing times, import taxes, or additional fees in your country.
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We do not refund:
- Customs/duty fees
- Packages returned due to rejected customs charges
- Delayed orders due to customs
- Unclaimed packages
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- If your order is returned, we will process a refund minus fees once it’s received in good condition.
📦 Damaged or Faulty Items
- If an item is damaged in transit, report it within 48 hours to be eligible for a full refund.
- If an item is faulty, you may be entitled to a refund, repair, or replacement as per UK Consumer Law.
- Proof of purchase is required for any remedy under the law.
🛑 Denial of Receipt & Lost Parcel Claims
- Must be submitted within 10 days of the shipping date.
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Customers must request and complete a Denial of Receipt Form by emailing info@sxcglobal.com.
This form is legally binding and required to begin an investigation. - Customers must also provide evidence of contact with the courier and tracking confirmation of delay or loss.
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False or fraudulent claims are taken very seriously and will be:
- Investigated thoroughly
- Referred to legal authorities
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Subject to civil and/or criminal prosecution
⚖️ Chargebacks
- Any order involved in a chargeback investigation will be paused until a resolution is reached.
- If the chargeback is resolved in favour of SXC Global, no refund or credit will be provided, and the customer remains fully liable.
- Unjustified or fraudulent chargebacks will result in account suspension and possible legal action.
💬 Customer Complaints
If you have a concern about your order or product, please contact us directly at:
📧 info@sxcglobal.com
We aim to resolve all issues professionally and promptly.
🔐 Privacy & Returns
SXC Global is committed to safeguarding your data. Any personal information collected during a return will be securely stored and used for:
- Fraud prevention
- Legal compliance
- Operational research
Data may be shared with authorities when legally required.
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